MedChannels - Support

Company News

· MedChannels completes private placement

· Lisa Kaltenecker joins MedChannels as CFO

Product News

· OrderPro^TM sets sales records

· IVRS ready for rollout

MedChannels Support

MedChannels has created, like the famous bridge above, the critical link to help you manage your product launch resources more efficiently. World-class support is then offered through the MedChannels Support Engine for the latest in online and virtual training resources, optional facilitated training, and support packages - including PlatinumCare and the new SafetyShield - to fit your needs and budget. Our support website is designed to include comprehensive information and tools to assist you with configuring, troubleshooting, and resolving any issues with MedChannels array of products and services.

Support Programs

The support of MedChannels customers has been, and continues to be, of paramount importance to us. We assume a proactive role is ensuring that the technology investment you make today offers the same immense value to your operations tomorrow and for years to come.

PlatinumCare Support is designed to help customers get top productivity from their MedChannels systems and have fast access to our most experienced support analysts. PlatinumCare customers receive comprehensive support options in three levels: Platinum, Platinum+, and Premium+ Platinum. MedChannels will help you analyze the appropriate coverage based on a weighted combination of desired service level and budget.

Universal Resource Center

Dedicated to delivering world-class performance and solutions through enhanced services and technology, our Universal Resource Center (URC) provides superior customer and technical support.

A primary objective of the URC is to provide a collaborative forum for the dissemination of timely, relevant healthcare content. Dedicated to delivering enhanced education and technology services, our Central Library System (CLS) provides access to a wide range of healthcare-centric content for both consumers and clinicians alike in standard and web-enhanced formats. MedChannels openly encourages active member participation in the submission of white papers, technical analysis, and general interest healthcare information for use by individuals, groups and entities regardless of professional training or background.

Advisory & Training Service

Advisory & Training Services is a national network of healthcare professionals expert in the implementation of product launch systems and committed to helping our customers achieve their fiscal and quality objectives. MedChannels training programs allow your staff to master the operation of MedChannels supply management systems and help maximize the performance of your MedChannels products over the life of the system.